Myrtle Hilliard Davis Comprehensive Health Centers, Inc. is seeking full-time the frontline Community Health Worker building trusted relationships in the community served. Focus on coaching and empowering patients to take an active role in healthy lifestyles. Effectively educates and links patients and providers to available community-based resources by coordinating with area agencies.

Duties:

Facilitate communication and client empowerment in interactions with health care/social service systems.
Troubleshoots any barriers the patient might have in adhering to care.
Evaluate crisis situations and apply appropriate interventions.
Engage in the community through outreach to recruit high-risk patients.
Serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.
Assist the primary care team in developing care management processes such as the use of guidelines, disease management techniques, case management, and patient education to improve self-management of chronic disease.
Build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as community education, informal counseling, social support, and advocacy.
Collaborate with team members to create solutions to overcome barriers to achieving health care goals.
Connect members with transportation resources and give appointment reminders in special circumstances. Transporting members is strictly prohibited.
Follow-up with members via phone calls, home visits and visits to other settings where members can be reached.
Performs general support activities and carries out special projects as required.
Other duties as assigned.

A Successful Candidate:

Knowledge and competencies with harm reduction, motivational interviewing and relevant treatment modalities that are being used in the field.
Knowledge of culture and values in the local community.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to give full attention to what other people are saying, taking time to understand the points being.
Ability to communicate information and ideas in speaking so others will understand.
Proficient in Microsoft Excel.
Excellent verbal and written communication skills.

Qualifications:

Education: Bachelor's Degree in Social Work, Psychology, Public Health Nursing, Health Education, or a related field from an accredited school preferred.
Experience: Must have 2 years experience working in community health, human services, community outreach and/or healthcare.
Desirable experience includes customer service, patient/peer coaching, medical patient interaction, community relations, outreach, data entry, public speaking, non-profits.
Other: Must have reliable transportation.

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